Drinking water compliance is often treated like a checklist.
But under the Water Services Act 2021, it’s a system – one that spans source, treatment, storage, distribution and monitoring. Most suppliers don’t fall short because of intent. They fall short because of misalignment across that system. This guide is designed to give you clarity.
What You’ll Learn
The regulatory framework under the Water Services Act 2021
The two compliance pathways and how they differ
What a Water Safety Plan actually requires
How monitoring, reporting, and risk management fit together
Where systems typically break down—and how to avoid it
Who This Is For
Councils and water suppliers
Developers managing private supplies
Asset owners responsible for water systems
Anyone with a duty of care for drinking water safety
Why It Matters
Safe drinking water isn’t just about compliance. It’s about:
Protecting public health
Managing risk
Ensuring systems perform under pressure
The wrong approach doesn’t just create compliance issues.
It creates real-world consequences.
Download the Guide
Water Services Act 2021: A Drinking Water Suppliers Guide to Compliance
Get clarity on what’s required and what works in practice.
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How we work (LIFT)
L
Listen
we take time to understand community needs, existing assets and growth forecasts.
I
Innovate
we apply advanced modelling, treatment processes and cost-efficient network designs.
F
Follow Through
we stay with you from planning to commissioning, making sure the system is signed off and fully compliant.
T
Team Up
we work alongside councils, operators, contractors and stakeholders to ensure safe, sustainable delivery.